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Which Software Development Life Cycle (SDLC) do you follow for your Ivanti HEAT Neurons Implementation Projects?
Back in the HEAT for Windows days the only SDLCs methodologies that were on the HEAT radar and considered “the norm” were Waterfall and Iterative, and there was little to no discussion about SDLC. In 2001 Agile entered the stage Lean followed soon thereafter in 2003, and in 2008 DevOps entered the stage. Read more
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Service Request Parameters and Request Offering UNIQUE ID
Unique ID plays a critical HEAT Design & Architecture Role. Parameter Name is used for searches, filters, and reporting for Service Requests Read more
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Ivanti Service Manager 2021.3 Release
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. Read more
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Migration of North Virginia (AWS) Hosted Customers to North Virginia (Azure) – *Sept 18, 2021 Customers Only*
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. Read more
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The SLA’s red headed step child
You’ve likely seen me post Holiday message on Instagram. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, Service Request, and Task SLAs should be paused! Read more
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What is IT Asset Management (ITAM)?
What is ITAM, where did it start, what is the history? Is it new? What tools exist? Take your ITAM Implementation to the next level! Read more
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
—City of Brampton, Municipal Services Manager
Everyone else said it couldn’t be done!
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 