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Is Ivanti a Professional Services Provider?
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. Looking for a Freelance Consultant or Developer with Ivanti Experience? Read On Read more
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Lessons Learnt from Dragons’ Den UK and Shark Tank Australia
What do Dragons’ Den UK and Shark Tank Australia have to do with Ivanti, HEAT, Neurons, and ITSM? More than you think! Read more
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How do you add SLA Metrics such as Compliance, Average Duration, Percentages, and Hours of Operation Calculations to Dashboards?
With dashboards you can add Hours of Operation Calculations, averages, aged groups, and data from multiple business objects (Incident AND Service Request for example) and much much more. Reports are ok if you’re stuck in the 1990s!! Read more
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ivanti heat enhancement request for current user function
Please vote for this Ivanti Service Manager (HEAT) Enhancement Requests that addresses a CURRENT GAP and SECURITY RISK: Function for CurrentUserInContactGroup similar to CurrentUserInTeam() Read more
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Rapid Dashboards
Rapid Reports was a great enhancements to allow end users to quickly create list and form reports based on Saved Searches. Another need that many customers have is “Rapid Like Dashboards”, more specifically, end users (Executive/Managers/Analysts) require on-demand dashboards to quickly produce a chart, graphic, pivot table, etc. Read more
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Password Resets. Incident or Service Request?
Can Password Resets even be requested by a user? Of course! Read on for 5 ways… ncidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management) Read more
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
—City of Brampton, Municipal Services Manager
Everyone else said it couldn’t be done!
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 