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Service Request SLA Clock. To Pause or not to Pause?
I have run into an interesting scenario and discussion with a Service Owner that insists that the SLA clock should Run when Waiting for Approval, more specifically waiting for the requester’s manager’s approval. Read more
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Ivanti Developer or Consultant?
There is a very important distinction between Ivanti HEAT ITSM Developers and Consultants. You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Neurons Implementations Read more
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Ivanti HEAT Neurons Christmas Lights
If your dashboards aren’t lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including hours of operation calculations, averages, percentages, trends, and complex groupings, then we need to talk. Read more
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What’s new in 2021.4
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. Read more
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Ivanti Consultant, developer, or architect?
Ivanti Project Implementations are quite simple, it’s people that make Ivanti implementations difficult. Read more
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What is Ivanti Cherwell Convergence?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti or Cherwell. This is a product review of the Ivanti Neurons for ITSM product. Read more
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
—City of Brampton, Municipal Services Manager
Everyone else said it couldn’t be done!
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 