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Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti “Ivanti Consultant”, “Ivanti Developer”, “Ivanti Project Manager” refer to job description, experience, and skill set with Ivanti’s product line and are merely descriptive. NO, you don’t need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for… Read more
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What makes a great Ivanti HEAT Administrator/Developer?
One of the most common Ivanti HEAT Implementation challenges identified by clients is “Admin Training”. What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is… Read more
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Ivanti Integrations: Flat File or API?
Ivanti Integrations with Ivanti Service Manager (HEAT) aka Ivanti Neurons for ITSM/ITAM are a hot topic. Since direct database connections are not available with cloud and the majority of customers are in the cloud vs on-premise, the questions is…. Read more
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Ivanti Freelancer or Ivanti Business Partner?
There are really 3 routes to go for your Ivanti Servicer Manager (powered by HEAT) aka Ivanti Neurons for ITSM/ITAM project. Ivanti, Business Partner, Freelancer Read more
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Reset Internal Authentication Password with Service Desk Manager Role
Recently one of my clients in the UK had an issue where they needed to reset a number of internal HEAT user passwords using the Service Desk Manager role. Read more
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UI Action to launch Calendar Workspace
The calendar workspace scope isn’t documented but here it is, a UI Quick Action for Ivanti Service Manager Read more
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
—City of Brampton, Municipal Services Manager
Everyone else said it couldn’t be done!
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 