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Why you shouldn’t use Word for HTML
It’s tempting to use Word for HTML. However the downfall is that Word adds a lot of redundant HTML code that can break Ivanti Neurons ITSM email notifications Read more
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Email Notification Localization
Email localization tip for Ivanti Neurons for ITSM aka Ivanti Service Manager platform Read more
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Tip: How to hide unwanted Saved Searches quickly and effectively
Without fail almost every customer, in every part of the word, UK, EU, Australia, Canada, US is annoyed with the overwhelming number of Saved Searches, especially for the main business objects like Incident, Service Request. Read more
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Seeking API Developer
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti “Ivanti Consultant”, “Ivanti Developer” refers to job description, experience, and skill set with Ivanti’s product line Read more
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Email Listener – Inbox Configuration – Advanced Monitoring
For those long-time HEAT ISM clients and also new Ivanti Neurons for ITSM clients that are using the email listener to create incidents/service requests/events/etc from incoming emails, there is a new email processor available. Read more
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Q&A: Separate Ivanti Service Manager (ISM) instance for AP ticketing?
If needed are we able to create a separate instance for AP Ticketing? So by “Ticketing” the Service Desk Manager is referring to incident management and service requests that Accounts Payable is currently handling with eMail and want to replace with Ivanti Service Manager which is already used by their IT Service Desk. Read more
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
—City of Brampton, Municipal Services Manager
Everyone else said it couldn’t be done!
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 