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Do you really need a dedicated Ivanti Administrator or Ivanti Consultant?
When you google “Ivanti Consultant” be prepared for a shock! Some of the dedicated Ivanti consulting packages go for as high as $321.23 USD per hour and $111,447.07 Australian dollars for 3 months… Read more
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ITSM Discovery Session
Hosted by long-time freelance consultant with extensive Ivanti Neurons for ITSM, Ivanti Service Manager, and HEAT ITSM experience. Read more
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Ivanti Enhancement Requests (Ideas)
Ivanti has some momentum now thanks to the Cherwell Convergence. Several of my enhancement requests are now in development and on the roadmap. Here are some more that have been “opened to gauge interest”. Please vote for these Ivanti Enhancement Requests (Ivanti Ideas): Read more
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6 Reasons you shouldn’t hire me
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that I have experience with the above-mentioned ITSM and CRM products. “Ivanti Consultant” and “Ivanti Development” are descriptive of experience and skill set, not Ivanti Employment. Read more
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ChatGPT and ITSM
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some… Read more
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What are ITSM, ITIL, and Ivanti?
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the… Read more
Over the years, I have contracted Gregor’s services in support of multiple client organizations, and for multiple ITSM systems.
In each case, I found Gregor was a pleasure to work with, in terms of his flexibilty and customer focus. Whether working on-site, in-person, or remote …… the resulting work was incredibly professional, and was always completed on-time, and on-budget.
I have no hesitation recommening Gregor for ITSM system developmenet work.
Flexibilty and Customer Focus
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to Ivanti best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
— Solutions Architect, DDS IT
Unique and Distinctive Ivanti HEAT ITSM Authority
ITSM/ITAM/ESM Blog 