the first such services didn't surface in the Ivanti Neurons for ITSM/ITAM world until about 5 years ago with Zapier
Author: Freelance Ivanti Neurons Consultant & Developer with 100+ Service Desk / ITSM / ITAM Implementations since 1996, worldwide
Freelance Ivanti Neurons ITSM Professional Services | Latest Solutions & Best Practices | 100+ Service Desk / ITSM / ITAM Implementations | since 1996 | Worldwide
Experience with ITSM and CRM Products such as Ivanti Neurons for ITSM / ITAM, Ivanti Service Manager, Salelogix, Remedy, ServiceNow, Sage CRM
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that I have experience with the mentioned ITSM and CRM products. Any reference to "Ivanti Consultant", "Ivanti Developer", "Ivanti Architect", "Ivanti Service Manager Implementation Specialist", or "HEAT Consultant' describes experience and skillset. Gregor has never been employed by Ivanti, however, he has sub-contracted for, coached, and mentored Ivanti Business Partners, in Canada, the US, Australia, and New Zealand.
Integration, ETL, and Data Transformation experience with SAP, Sage, JDE, PWC, Microsoft Dynamics, SCCM, End Point Manager (EPM), and other enterprise applications.
Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.
Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)
Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA
Results-driven, helping clients streamline business processes and workflows to achieve maximum return on investment with the latest solutions and industry business and technical best practices.
Hollistic, pro-active, consultative approach with a proven direct-engagement model that is "Night and Day Compared to Ivanti and other Consultants" --- Service Desk Manager at ASM
Poll: Who manages your Ivanti Neurons for ITSM/ITAM system?
Poll: Who manages your Ivanti Neurons for ITSM/ITAM system? Ivanti Professional Services, Ivanti Business Partner, or Ivanti Freelancer?
Are Ivanti Consultants actually Consultants?
most so-called Ivanti Consultants (by title, not by skill-set and experience) are typically developers and possess a factory line worker mentality
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign … Continue reading When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
Ivanti ITSM Project FAQ by Service Desk Managers
Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you in? What is the better approach, onsite or remote implementation? What is the typical time frame of an Ivanti ITSM Project? What is your approach? What are your rates?
Onsite vs Remote Ivanti Consultant/Developer?
Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?
How important is Ivanti ITSM Certification?
Ivanti Certification is not unlike a driver's license indicating you're certified to operate a motor vehicle. Basic motor skills are important sure. So is arguably a high school diploma, but honestly, if you want to hire an experienced professional driver for your delicate goods, would you even consider someone newly licensed?
How many Ivanti Consultants and Developers do you need for your ITSM Project?
Ivanti Projects have a way of ballooning with just too many chefs in the kitchen. Arguably too many Sous-Chefs, more specifically an account manager, customer service manager, project manager, senior consultant, junior consultants, and junior developers. I've seen governments require less resources!
Pros and Cons of having a Dedicated Consultant for Ivanti Neurons for ITSM
You've purchased and implemented Ivanti Neurons for ITSM aka Ivanti Service Manager (formerly known as HEAT) and the consulting invoices stack up and you might ask yourself, can we maintain the system ourselves?
Do you really need a dedicated Ivanti Administrator or Ivanti Consultant?
When you google "Ivanti Consultant" be prepared for a shock! Some of the dedicated Ivanti consulting packages go for as high as $321.23 USD per hour and $111,447.07 Australian dollars for 3 months...
ITSM/ITAM/ESM Blog 
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