Kaizen is the unwritten bible of successful consultants and developers. Over the last 28+ years implementing Ivanti Neurons for ITSM/ITAM (powered by HEAT), I have adapted this concept with great success for my 100+ Ivanti HEAT ITSM/ITAM implementations worldwide.
most so-called Ivanti Consultants (by title, not by skill-set and experience) are typically developers and possess a factory line worker mentality
Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you in? What is the better approach, onsite or remote implementation? What is the typical time frame of an Ivanti ITSM Project? What is your approach? What are your rates?
Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?
When you google "Ivanti Consultant" be prepared for a shock! Some of the dedicated Ivanti consulting packages go for as high as $321.23 USD per hour and $111,447.07 Australian dollars for 3 months...
Hosted by long-time freelance consultant with extensive Ivanti Neurons for ITSM, Ivanti Service Manager, and HEAT ITSM experience.
Ivanti has some momentum now thanks to the Cherwell Convergence. Several of my enhancement requests are now in development and on the roadmap. Here are some more that have been "opened to gauge interest". Please vote for these Ivanti Enhancement Requests (Ivanti Ideas):
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
It's tempting to use Word for HTML. However the downfall is that Word adds a lot of redundant HTML code that can break Ivanti Neurons ITSM email notifications
Email localization tip for Ivanti Neurons for ITSM aka Ivanti Service Manager platform
IT Chronicles ITSM Articles
ITSM/ITAM/ESM Blog 
You must be logged in to post a comment.