Almost three decades ago, I started this journey with the Bendata HEAT, later Frontrange HEAT ITSM, and now Ivanti Neurons for ITSM/ITAM (powered by HEAT) product lines
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of skillset and the fact that I have experience with the above-mentioned ITSM and CRM products. The terms "Ivanti Consultant" and "Ivanti Developer" are used to indicate skillset and job description, not employment.
Ivanti Certification is not unlike a driver's license indicating you're certified to operate a motor vehicle. Basic motor skills are important sure. So is arguably a high school diploma, but honestly, if you want to hire an experienced professional driver for your delicate goods, would you even consider someone newly licensed?
You've purchased and implemented Ivanti Neurons for ITSM aka Ivanti Service Manager (formerly known as HEAT) and the consulting invoices stack up and you might ask yourself, can we maintain the system ourselves?
When you google "Ivanti Consultant" be prepared for a shock! Some of the dedicated Ivanti consulting packages go for as high as $321.23 USD per hour and $111,447.07 Australian dollars for 3 months...
Without fail almost every customer, in every part of the word, UK, EU, Australia, Canada, US is annoyed with the overwhelming number of Saved Searches, especially for the main business objects like Incident, Service Request.
One of the most common Ivanti HEAT Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. The root cause is...
Blackout, is a point in time in the development process when a system becomes unavailable (off-line) by design. The term comes from Electricity “blackouts” when there is a complete electric shut down.
Base64, HTML, and Ivanti Service Manager - How to embed an image in Global Constants and business object fields
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product. "Ivanti Consultant" refers to job description, experience, and skill set with Ivanti's product line and is merely descriptive.
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