Whether you have a new installation or are a long-time Ivanti Neurons for ITSM / ITAM customer, you will want to put your Ivanti Implementation in the hot seat and analyze any problem areas, challenges, and obstacles and identify areas of improvement, with the goal of providing an action plan.
Almost three decades ago, I started this journey with the Bendata HEAT, later Frontrange HEAT ITSM, and now Ivanti Neurons for ITSM/ITAM (powered by HEAT) product lines
Kaizen is the unwritten bible of successful consultants and developers. Over the last 28+ years implementing Ivanti Neurons for ITSM/ITAM (powered by HEAT), I have adapted this concept with great success for my 100+ Ivanti HEAT ITSM/ITAM implementations worldwide.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of skillset and the fact that I have experience with the above-mentioned ITSM and CRM products. The terms "Ivanti Consultant" and "Ivanti Developer" are used to indicate skillset and job description, not employment.
most so-called Ivanti Consultants (by title, not by skill-set and experience) are typically developers and possess a factory line worker mentality
If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign … Continue reading When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system
Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?
Ivanti Certification is not unlike a driver's license indicating you're certified to operate a motor vehicle. Basic motor skills are important sure. So is arguably a high school diploma, but honestly, if you want to hire an experienced professional driver for your delicate goods, would you even consider someone newly licensed?
You've purchased and implemented Ivanti Neurons for ITSM aka Ivanti Service Manager (formerly known as HEAT) and the consulting invoices stack up and you might ask yourself, can we maintain the system ourselves?
When you google "Ivanti Consultant" be prepared for a shock! Some of the dedicated Ivanti consulting packages go for as high as $321.23 USD per hour and $111,447.07 Australian dollars for 3 months...
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