Have you recently implemented Ivanti Neurons, or switched to or upgraded, or perhaps you are fed up with your current system and/or consultant? Or it is just time to take your system to the next level and get a seasoned expert in to help you achieve your goals quicker?
Tag: Ivanti Asset Manager
How many Ivanti Consultants and Developers do you need for your ITSM Project?
Ivanti Projects have a way of ballooning with just too many chefs in the kitchen. Arguably too many Sous-Chefs, more specifically an account manager, customer service manager, project manager, senior consultant, junior consultants, and junior developers. I've seen governments require less resources!
What are ITSM, ITIL, and Ivanti?
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
Seeking API Developer
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti "Ivanti Consultant", "Ivanti Developer" refers to job description, experience, and skill set with Ivanti's product line
What’s new in 2021.4
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
What is Ivanti Neurons for ITSM?
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
Former Kifinti Solutions Consultant launches ITSMPodcast
ITSM Podcast by former Kifinti Solutions consultant, covering popular SDLC, ITSM, ITAM, and ESM Topics thanks to Gregor's extensive product experience with ITSM/CRM products such as Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, Remedy, HEAT
Email Summaries
Why would you opt out of one-off emails and implement email summaries? Email notifications become counter productive when there is a flood of email notifications for just 1 incident, service request, or task.
What Input Data is best for UAT?
Having the right sample data is key to successful User Acceptance Testing (UAT). Sample input data should be real data, from your existing system, whether it's a database, excel sheet, paper forms, or another artifact. For example tickets from your old HEAT Classic system
Is 2 tests per UAT script enough?
Recommendation and best practice is a minimum of 5 tests per UAT Test Script. Anything less is a risk that the client need to evaluate. Anything more may be overkill, but it's better to test more than less, that's for sure.
ITSM/ITAM/ESM Blog 
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