You've purchased and implemented Ivanti Neurons for ITSM aka Ivanti Service Manager (formerly known as HEAT) and the consulting invoices stack up and you might ask yourself, can we maintain the system ourselves?
Tag: Ivanti Neurons
ChatGPT and ITSM
Before ChatGPT, going back many years, back when I was implementing software products such as HEAT for Windows, HEAT ITSM, and Ivanti Service Manager, the predecessors of Ivanti Neurons for ITSM, as well as Saleslogix CRM and Remedy, there was actually another way to produce similar results. That is with keywords, full-text indexing, and some crafty design & development to produce the correct Knowledge Articles and FAQs. Sure the interface is different but the result is the same, and arguably better because you can target specific keywords to specific results.
What are ITSM, ITIL, and Ivanti?
ITSM began with the Information Technology Infrastructure Library (ITIL), which provides best practice guidance and an extensive set of processes and policies for improving IT service delivery and customer satisfaction. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of the fact that we have experience with the above-mentioned ITSM and CRM products.
What’s new in 2021.4
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti. This is a product review of the Ivanti Neurons for ITSM product.
What is IT Asset Management (ITAM)?
What is ITAM, where did it start, what is the history? Is it new? What tools exist? Take your ITAM Implementation to the next level!
Former Kifinti Solutions Consultant launches ITSMPodcast
ITSM Podcast by former Kifinti Solutions consultant, covering popular SDLC, ITSM, ITAM, and ESM Topics thanks to Gregor's extensive product experience with ITSM/CRM products such as Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, Remedy, HEAT
ITSM/ITAM/ESM Blog 
You must be logged in to post a comment.